At ShasthoGori, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us so we can review your request.
Eligible Cases
You may contact us if:
- You receive a damaged product.
- You receive the wrong item.
- Your order arrives with a verified defect.
Return Conditions
Where a return is approved, the product should generally:
- Be in its original packaging.
- Not be intentionally damaged by the customer.
- Meet our return eligibility requirements.
For hygiene and safety reasons, opened or used health products may not be eligible for return unless required by applicable law or approved after review.
How to Request a Return
- Contact us at 01612-261570.
- Provide your Order Number.
- Share clear photos of the issue.
- Follow our support team’s instructions.
Replacement
Eligible damaged or incorrect products may be replaced, subject to stock availability.
Refunds
Approved refunds will be processed through the appropriate payment method based on the circumstances of the order.
Order Cancellation
Orders may be cancelled before dispatch, where possible.
Contact
ShasthoGori
Phone: 01612-261570
Website: https://shasthogori.com/